Shipping & Returns
At Little Dance, we’re all about creating those magical moments that make celebrations unforgettable – and we’re here to ensure your order gets to you safely and swiftly.
Shipping
We proudly ship all orders using Australia Post for both domestic and international deliveries. No matter where you are, we’re ready to bring a little joy right to your door.
- Standard Shipping (Australia) – Flat rate of $11.95. Orders are typically delivered within 5-7 business days once dispatched.
- Express Shipping (Australia) – Need it in a hurry? Express Post is available, with delivery in 1-3 business days for metro areas.
- International Shipping – Yes, we ship globally! Delivery times vary depending on your location, but on average, international orders take 7-14 business days.
Important Delivery Information
While we do everything in our power to ensure your order arrives on time, we cannot guarantee delivery timeframes on behalf of a third party. Australia Post is our trusted partner, but once your order leaves our hands, delays can occasionally happen.
Please note that Australia Post does not leave calling cards if you miss a delivery. For the most up-to-date tracking and delivery information, we recommend downloading the Australia Post app.
We do not offer refunds for orders delayed beyond our control. Additionally, no refunds are issued for items returned as undelivered. However, we can reship them at your cost.
Some orders may require a signature, included in certain shipping options. It’s important to monitor your tracking to ensure you don’t miss delivery.
Processing Times Our personalised goodies are made just for you, so please allow 3-5 business days for production before your order hits the post. During peak seasons (like Christmas), production times may be extended slightly, but we’ll keep you updated every step of the way.
Tracking Your Order Once your order has shipped, you’ll receive a tracking number via email. Australia Post keeps you in the loop, so you’ll know exactly where your parcel is until it arrives at your doorstep.
Returns & Exchanges
We want you to love what you receive from us. If there’s an issue, we’re here to help!
Change of Mind – As each product is made to order, we unfortunately cannot accept returns for change of mind. Please double-check all personalisation details before placing your order.
Damaged or Incorrect Orders – If your order arrives damaged or there’s a mistake, let us know within 7 days of receiving your parcel. We’ll either replace the item or offer a refund. Simply email our friendly team with photos and your order number.
Customs & Duties (International Orders) – Buyers are responsible for any customs fees or import taxes that may apply. These vary by country and are not within our control.
Returns Process To start the return process, please email us at [your email address]. Include your order number and a brief description of the issue, and we’ll sort it out as quickly as possible.
Thank you for choosing Little Dance to add a sprinkle of magic to your celebrations!