Custom and Personalised Orders
Can I customise my order?
Absolutely! We love creating personalised items just for you. The details you provide at checkout are directly used for engraving, cutting, or printing. Double-check your spelling and personalisation details before submitting your order – once placed, changes can’t be made.
Will my design match the listing photo?
Yes! We follow the design layouts shown in the listing photos. For example, if the listing shows 'Harry is 50', that format will be used even if you enter 'HARRY is FIFTY'. This ensures your design aligns perfectly with the product visuals.
Can I request a custom design not listed on the website?
Yes, we can often create custom designs based on your ideas! Reach out to us with your request, and we'll discuss the possibilities with you.
Proofs
Do I receive a proof before my order is made?
To ensure a fast turnaround, some of our items are made without a proof. For certain products, you can choose to receive a proof by ticking the relevant box on the product page. If you’d like a proof for an item that doesn’t typically include one, simply leave a request in the 'additional information or notes' section during checkout.
What if I miss an error in the proof?
We rely on you to carefully check proofs for accuracy. If a mistake is missed and production begins, we won’t be able to offer a remake.
Post / Shipping Timeframes and Guarantees
How long does local shipping take?
We recommend Express Post for urgent orders. While not guaranteed overnight, it’s typically the fastest and most reliable option for time-sensitive deliveries.
What about international shipping?
For international orders, we ship through Australia Post. Delivery times generally range from 3 to 9 business days, but this can vary based on your location. For the most up-to-date estimated delivery timeframes, please visit the Australia Post website.
Can you guarantee delivery by a specific date?
We work quickly, but delivery times depend on third-party postal services. We can’t guarantee specific delivery dates or offer refunds for delays outside our control.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor your delivery’s progress.
Acrylic Products
Will the acrylic colour I receive look different from the swatch or photos online?
Acrylic colours may vary slightly due to lighting, screen displays, and surroundings. The swatches we provide are indicative only. As with TV screens in a store, differences in monitors can cause colours to appear differently. If colour matching is important to you, please reach out to discuss before ordering.
Can acrylic colours vary between orders?
Yes, acrylic colours can differ slightly between batches due to manufacturing processes. If colour consistency is essential, we recommend ordering all your items at once to avoid variation.
Are your acrylic signs matte or gloss?
Most acrylic sheets have a matte finish on one side and a gloss finish on the other, this also is determined by the stock our suppliers have when we place an order.
For UV-printed orders, we print on the matte side to ensure the best adhesion and highest quality finish. However, there is no right or wrong side.
How should I care for my acrylic items?
To keep your acrylic products looking their best, gently clean them with a soft cloth. Avoid using abrasive materials or harsh chemicals.
General Shipping and Returns
Can I change or cancel my order?
For custom designs and personalised items, cancellations can only be made before production begins. If production has started or a proof has been sent, cancellations are not possible. For non-custom products, cancellations can be made before dispatch. Orders that have already entered the delivery process cannot be cancelled.
What if my item arrives damaged?
We put great care into packing items to ensure they arrive safely. However, if your item arrives damaged, please contact us with photos of the item and packaging, along with your order number. We’ll work with you to resolve the issue quickly.
Do you offer refunds for personalised items?
Since our items are custom-made, we can’t offer refunds for change of mind. If an error occurs on our end, we’ll happily offer a refund or replacement.
What if there is an error with my order?
If the error is our mistake, we’ll remake or replace the item at no cost to you. If the error was due to incorrect details provided by the customer or a proof approved with errors, we can remake the order at the customer’s cost. Please carefully review all details during the order and proofing process.
What payment methods do you accept?
We accept credit cards, PayPal, and Afterpay.
Turnaround and Rush Orders
What is your turnaround time?
Stocked items are typically dispatched within 1-3 business days. Personalised items are dispatched within 3-7 business days after proof approval. Proofs are usually provided within 72 hours.
Do you offer a rush service?
We don’t offer a specific rush service as we already operate on fast turnaround times to ensure your items are received quickly.
Communication and Contact
How do I get in touch?
For the fastest response, please email us at hello@littledance.com.au.
What is the best way to communicate with you?
Email is our preferred method of communication as it provides a clear record of all instructions and details. We recommend regularly checking your inbox (including spam folders) for updates and communications.